Our Terms and Conditions
Terms and Conditions for Donating
All pricing and transactions on this website are stated in Australian Dollars (AUD).
Donations by individuals can be made in the form of one-off donations, regular donations or bequests. Fraser Coast Hospice will determine where the funds are directed within its services. If a donation is designated to a specific project, the Fraser Coast Hospice will use reasonable endeavours to direct that donation to the designated project but is not obligated to comply with such requests. Donations of gifts in kind will also be directed as determined by the Fraser Coast Hospice.
Fraser Coast Hospice can provide official receipts for approved donations of $2.00 or more. Donors providing single gifts receive a receipt for each donation and regular gifts receive a receipt depending on the schedule selected (eg. monthly donations will generate monthly receipts). Fraser Coast Hospice accepts anonymous donations but is unable to issue a tax-deductible receipt to the donor in such circumstances.
This website is enabled for online donations using a secure donation server. However, despite the security on the website, you should be aware that there are risks in transferring information across the Internet.
Terms and Conditions for Fundraising
Thank you for choosing to fundraise for Fraser Coast Hospice. We are delighted that you have chosen us for your efforts. Your support will help fund vital research.
We ask you to contact our office prior to any fund raising activity so we can discuss the details with you. You can contact us the website or via email at fundraising@frasercoasthospice.com.au.
General Terms & Conditions
Fraser Coast Hospice has always and will always respect the privacy of all individuals, companies and community organisations who donate money, goods and/or time to us. Personal information gathered through donations is entered into a secured database for receipting purposes. Fraser Coast Hospice will collect, use and disclose personal information in accordance with our Privacy Policy.
Our Privacy Policy
The Fraser Coast Hospice collects personal information – such as names, addresses and telephone numbers – that is necessary for its activities including:
- Administering and managing donations, events and subscription transactions;
- Responding to your enquiries;
- Keeping you informed of upcoming events, promotions, and new information;
- When thought necessary, conducting surveys that will ultimately our cause;
- Assisting us to provide our services to you.
This information is collected in a number of ways:
- Via your completion of a membership or subscription form, or by completion of forms such as this.
- Your contact with us by telephone, mail, at a seminar or meeting, or electronic mail or online enquiries.
Any information you provide via these means will be retained and used only for our services to you. The Fraser Coast Hospice will not use, sell, rent, share or disclose any information about you. Some promotions (e.g. lotteries) involve a third party. We will provide your details only to the outside organisation for the specific purpose of providing this service.
You can at any time ask us for access to information we hold about you, or request not to receive further information, you can email, fundraising@frasercoasthospice.com.au.
Refund Policy
Donations
Due to the nature of charity donations, refunds are given at the discretion of our management. Therefore please make sure that the amount you enter is the amount you wish to give.
In the event of an incorrect amount being entered, or if the donation is made accidentally or there is an extremely unusual circumstance, please contact us at fundraising@frasercoasthospice.com.au. We will review the request and respond asap.
If a donation is refunded, the associated tax receipt is no longer truthful so it should be shredded.
Events
You are not eligible for any Refund, Exchange / Return for event tickets sold. It is up to the Management's discretion to consider doing a Refund, Exchange / Return. Therefore please make sure that you consider your ticket purchase before buying.
Events
You are not eligible for any Refund, Exchange / Return for event tickets sold. It is up to the Management's discretion to consider doing a Refund, Exchange / Return. Therefore please make sure that you consider your ticket purchase before buying.
General rules
Donations, Events and recurring donations
- We will provide a refund if there was a system error with the donation processing
- We will refund if the recurring donation did not cancel correctly when requested
- We request that you contact within 7 days for us to review your request.
