Support Fraser Coast Hospice
Every donation, no matter the size or frequency, makes a meaningful difference to those in our care. Your generous contribution directly supports our ability to provide fee-free, compassionate palliative care to Fraser Coast community members during their final days.
When you donate to Fraser Coast Hospice, you're helping to create moments of comfort, dignity and peace for clients and their families at a time when they need it most. From providing home-cooked meals to supporting our specialist care staff, your gift helps transform end-of-life care in our community.
We must raise nearly $60,000 every month to maintain our essential services. Whether you're able to give once or occasionally, your support helps ensure that everyone in our community has access to dignified palliative care when they need it.
Thank you for standing with us in this vital mission.
**All donations are tax-deductible and a receipt will be provided.**
All transactions, including donations, event tickets, and raffle purchases, are final and non-refundable.
**All donations are tax-deductible and a receipt will be provided.**
All transactions, including donations, event tickets, and raffle purchases, are final and non-refundable.
RECURRING DONATION TERMS AND CONDITIONS
The Recurring Donation is contracted with SupporterHub (and either underlying banking partner with Fat Zebra Pty Ltd ACN 154 014 785, APCA User ID Number 50257 or Payrix Australia Pty Ltd ABN 63 135 196 397, AFSL No. 418105) and will collect the Instalments due. Outlined are your obligations when undertaking a Recurring Donation arrangement and what our obligations are to you as your Recurring Donation provider.
Debiting your account
- By accepting the terms and conditions, you have authorised us to arrange for funds to be debited from your account.
- We will only arrange for funds to be debited from your account as authorised in the Recurring Donation Request.
- If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
Amendments by us
We may vary any details of this agreement or a Recurring Donation Request at any time by giving you at least fourteen (14) days written notice.
Your obligations
- It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a Recurring Donation payment to be made in accordance with the Recurring Donation Request.
- If there are insufficient clear funds in your account to meet a debit payment:
- you may be charged a fee and/or interest by your financial institution;
- you may also incur fees or charges imposed or incurred by us; and
- you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.
- You should check your account statement to verify that the amounts debited from your account are correct
Dispute
- If you believe that there has been an error in debiting your account, you should notify us directly or as soon as possible so that we can resolve your query quickly. Alternatively you can take it up directly with your financial institution.
- If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
- If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.
Accounts
You should check:
- Your account details which you have provided to us are correct by checking them against a recent account statement; and
- With your financial institution before completing the Recurring Donation Request if you have any queries about how to complete the Recurring Donation Request.
Confidentiality
- We will keep all information (including your account details) in your Recurring Donation confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
- We will only disclose information that we have about you:
- to the extent specifically required by law; or
- for the purposes of this agreement, including disclosing information in connection with any query or claim.
Our Terms and Conditions
Terms and Conditions for Donating
All pricing and transactions on this website are stated in Australian Dollars (AUD).
Donations by individuals can be made in the form of one-off donations, regular donations or bequests. Fraser Coast Hospice will determine where the funds are directed within its services. If a donation is designated to a specific project, the Fraser Coast Hospice will use reasonable endeavours to direct that donation to the designated project but is not obligated to comply with such requests. Donations of gifts in kind will also be directed as determined by the Fraser Coast Hospice.
Fraser Coast Hospice can provide official receipts for approved donations of $2.00 or more. Donors providing single gifts receive a receipt for each donation and regular gifts receive a receipt depending on the schedule selected (eg. monthly donations will generate monthly receipts). Fraser Coast Hospice accepts anonymous donations but is unable to issue a tax-deductible receipt to the donor in such circumstances.
This website is enabled for online donations using a secure donation server. However, despite the security on the website, you should be aware that there are risks in transferring information across the Internet.
Terms and Conditions for Fundraising
Thank you for choosing to fundraise for Fraser Coast Hospice. We are delighted that you have chosen us for your efforts. Your support will help fund vital research.
We ask you to contact our office prior to any fund raising activity so we can discuss the details with you. You can contact us the website or via email at fundraising@frasercoasthospice.com.au.
General Terms & Conditions
Fraser Coast Hospice has always and will always respect the privacy of all individuals, companies and community organisations who donate money, goods and/or time to us. Personal information gathered through donations is entered into a secured database for receipting purposes. Fraser Coast Hospice will collect, use and disclose personal information in accordance with our Privacy Policy.
Our Privacy Policy
The Fraser Coast Hospice collects personal information – such as names, addresses and telephone numbers – that is necessary for its activities including:
- Administering and managing donations, events and subscription transactions;
- Responding to your enquiries;
- Keeping you informed of upcoming events, promotions, and new information;
- When thought necessary, conducting surveys that will ultimately our cause;
- Assisting us to provide our services to you.
This information is collected in a number of ways:
- Via your completion of a membership or subscription form, or by completion of forms such as this.
- Your contact with us by telephone, mail, at a seminar or meeting, or electronic mail or online enquiries.
Any information you provide via these means will be retained and used only for our services to you. The Fraser Coast Hospice will not use, sell, rent, share or disclose any information about you. Some promotions (e.g. lotteries) involve a third party. We will provide your details only to the outside organisation for the specific purpose of providing this service.
You can at any time ask us for access to information we hold about you, or request not to receive further information, you can email, fundraising@frasercoasthospice.com.au.
Refund Policy
Donations
Due to the nature of charity donations, refunds are given at the discretion of our management. Therefore please make sure that the amount you enter is the amount you wish to give.
In the event of an incorrect amount being entered, or if the donation is made accidentally or there is an extremely unusual circumstance, please contact us at fundraising@frasercoasthospice.com.au. We will review the request and respond asap.
If a donation is refunded, the associated tax receipt is no longer truthful so it should be shredded.
Events
You are not eligible for any Refund, Exchange / Return for event tickets sold. It is up to the Management's discretion to consider doing a Refund, Exchange / Return. Therefore please make sure that you consider your ticket purchase before buying.
Events
You are not eligible for any Refund, Exchange / Return for event tickets sold. It is up to the Management's discretion to consider doing a Refund, Exchange / Return. Therefore please make sure that you consider your ticket purchase before buying.
General rules
Donations, Events and recurring donations
- We will provide a refund if there was a system error with the donation processing
- We will refund if the recurring donation did not cancel correctly when requested
- We request that you contact within 7 days for us to review your request.
